Startek: Phil Tshikotshi

Phil Tshikotshi, associate vice president, HR at Startek, joined the company in April 2017.

He previously worked in human resource management roles at Aegis Outsourcing and AOL. He has extensive experience in human resource management, customer services, and team leader operations. 

Phil holds a Postgraduate Diploma in business management from Regent Business School and MAP Business Management Marketing and Related Support Services from Wits Business School.

Work
2017 - Present    Associate Vice President, Human Resources, Startek
2015 - 2017        Senior Manager, Human Resources, Aegis Outsourcing South                                      Africa
2013 - 2015        Human Resource Manager, Aegis Outsourcing South                                                    Africa
2009 - 2013        Customer Service Manager, Operations, Aegis (CCN/South Africa)
2008 - 2009        Team Leader, Operations, Aegis (CCN/South Africa)
2004 - 2007        Team Leader, Operations, AOL Dimension Data

Education
2019 - 2019        Postgraduate Diploma, Business Management, Regent Business                                School
2016 - 2016        MAP, Business, Management Marketing & Related Support                                         Services, Wits Business School

About Startek: Startek specialises in orchestrating the ideal customer experience at the point of conversation between customers. Startek’s omni-channel engagement solutions have supported many brands, including JD Power award-winning companies, to connect emotionally, solve issues, and improve net promoter scores.