HR should be at the centre of your digital transformation journey


Workday's Mark Judd showed Indaba attendees how technology is changing what HR teams do.

Speaking at the HR Indaba at the Sandton Convention Centre on Thursday, Workday VP HCM Product Strategy EMEA Mark Judd shared that, as the world of work is being re-defined, skills are the new currency and companies need to take control of how they acquire and manage skills.

He explained that successful HR professionals are those who are able to excel in areas such as talent acquisition, talent planning, talent resourcing and payment, talent development, talent mobility, talent experience and credentialing. All of these are incredibly difficult in a traditional HR setting, but increasingly, leaders in companies such as Unilever and Old Mutual are using platforms like Workday to get a competitive edge

One of the benefits of a powerful digital platform is that HR professionals have access to the power of machine learning and algorithms at their fingertips, so they are able to access potent business insights through technology that detects patterns and processes data. These platforms tap into the power of Artificial Intelligence and enhance their ability to initiate offers, do background checks and sort through applicants quicker and more accurately. Mark said such capabilities enhance talent planning in real time, because you can align the skills pool with the organisations’ priorities as they shift.

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A new key driver in the transformation journey is context. Because of the volume and depth of information that is now available, the user needs to be able to set parameters around what they need but have the assistance of the tool to unearth new insights that they perhaps hadn’t considered but are pertinent. These include additional skills that may have been acquired outside the workplace but are nevertheless relevant.

A key trend is the demand for an engaging and connected digital experience. Employers increasingly appreciate a unified experience where information isn’t scattered across servers, platforms and sheets, but sits in one place. From that very same platform, they can organise more fluid processes around their people and get feedback from teams, manage check-ins, run surveys and put the virtual assistant to work. Additionally, professionals want management compliance that is frictionless and digital tools can help address the usual redundancies and stumbling blocks that arise.

Mark pointed out that there is also a strong leaning towards the growth of the social enterprise whereby companies strive to broaden the workforce experience beyond the organisation. The fast-moving pace of change in the world means that relevance is on the minds of many HR leaders. Platforms such as Workday are well positioned to enable future proofing

HR professionals are better primed than ever to use digital tools to unlock the potential of their people and leverage the power of the knowledge base, enterprise search capabilities, employee journeys, personalised experience, and data from platforms such as Workday.  

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