An estimated 497 million frontline workers are employed in retail worldwide. Today, technology is enabling every aspect of work. However, retail associates have traditionally been underserved by technology.
To understand the trends in this strategic segment, IDC conducted a survey among key stakeholders in the South African retail sector. In this report, you will learn:
- Key findings and insights from IDC’s survey, focusing on key challenges facing frontliners.
- How technology can help address the challenges while supporting retail associates realize their true potential.
