New hospitality and service management school opens its doors

The IIE School of Hospitality and Service Management offers hospitality-focused qualifications.

The Independent Institute of Education (The IIE), Africa’s leading provider of private higher education, has launched The IIE School of Hospitality and Service Management in response to growing market demand and a global shift to a service-focused and experience economy.

Courses offered by the school include the IIE Higher Certificate in Hospitality Management, which will provide students with the required operational, interpersonal and analytical skills to ensure they can fill entry-level positions in the hospitality industry and advance, with further experience, to fill supervisory or junior management positions in hospitality and service-focused operations.

The school also offers The IIE Bachelor of Hospitality Management, which will enable graduates to practise and demonstrate responsibility and initiative in the hospitality management context through work integrated learning modules in all three years of study for employment in both the private and the public sector.

The school’s managing director Renee Hill says, “Graduates of leading global hospitality institutions have long been sought to fill senior roles in service-focused sectors as they bring with them a strong commercial acumen, an understanding of high-pressure environments and, most importantly, a customer-focused and service-centric empathy and work ethic that makes them highly adept at navigating customer experience driven industry roles.”

According to Renee, with qualifications focused on service-centred innovation, academic quality, employability and industry engagement, their graduates will positively impact and drive both industry service standards and operations on the global stage, making them day-one contributors for their employers.

She says The IIE qualifications offered at the school will serve to equip future graduates with both the requisite commercial and operational acumen necessary to successfully navigate the private and public sectors.

 “Through the school, The IIE seeks to specifically address the rapidly expanding need for service, hospitality and customer-centric education, spanning entry-level through to management level qualifications and signals a commitment to remodelling, reconceptualising and reimagining the provision of service-centred, industry-aligned professional qualifications,” says Renee.

The school’s first intake will start in February 2021 via campuses in Stellenbosch and Rosebank.