Paul has been with MTN for 22 years of its 25-year history.
MTN Group CHRO Paul Norman has been nominated for the inaugural CHRO Awards. The ceremony, which will be held on 27 November 2019, will give HR directors and CHROs of listed companies, large corporations, state-owned entities and government institutions alike an opportunity to be recognised and rewarded for their exceptional performance and leadership.
Paul has been with MTN for 22 years of its 25-year history. He is a qualified psychologist and an MBA graduate with vast corporate experience spanning more two decades. In this interview with CHRO South Africa, he said he remained at MTN for much longer than he had originally anticipated because his work has always evolved, challenging him to reinvent his approach to what he does. Even though his title is still similar to what it was all those years ago, his job has changed quite dramatically because of technological developments and the company’s substantial growth in that period.
“I was only going to stay for three years, but the industry has been so exciting and our work here has been very purpose-driven. MTN is all about improving the quality of people’s lives and that really resonates with me”.
Now operating in 21 African countries, MTN has come a long way in his time at the company and Norman believes he has been able to remain at the company because of the nexus of technological developments that arise, allowing him to continue challenging himself and others. They’ve built a comprehensive extensive talent pool, which before didn’t exist and the company has developed its own corporate university, through which over 200 expatriates have been trained.
“The whole concept of the digital divide has been central to our work, and now we’re entering the era of digitisation, which itself is taking technology to new heights,” says Paul.
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. The company began its expansion by acquiring licences in Rwanda, Uganda and Swaziland in 1998 and, since then, it has grown into a world-class telecommunications company operating in markets across Africa and the Middle East. It now has a presence in 24 countries, connecting over 231 million people and offers an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services.